Customer Satisfaction Survey

1. Overall Service Experience

Reservations Excellent Good Fair Poor
Confirmation Excellent Good Fair Poor
Billing Excellent Good Fair Poor
Additional Comments

2. Reservations

Friendliness Excellent Good Fair Poor
Knowledge Excellent Good Fair Poor
Speed Excellent Good Fair Poor
Additional Comments

3. Chauffeur

On time for pick up Yes No
Hospitality Excellent Good Fair Poor
Appearance Excellent Good Fair Poor
Knowledge of Route Excellent Good Fair Poor
Safety Excellent Good Fair Poor
Additional Comments

4. Vehicle

Interior Appearance Excellent Good Fair Poor
Exterior Appearance Excellent Good Fair Poor
Amenities Excellent Good Fair Poor
Mechanical Condition Excellent Good Fair Poor
Additional Comments

5. Billing

Accuracy Excellent Good Fair Poor
Timeliness Excellent Good Fair Poor
Clear and Understandable Excellent Good Fair Poor
Additional Comments

6. Would you recommend our services to someone else?

Recommend Yes No